Customer Care Advisor — English + (Greek or Hebrew)

Multilingual | Customer Service | Administration | Communication | Waregem | 1109803
About the Organization
Our client is a global supplier of high-quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. You will join a company that combines the strengths of an international market leader with the warmth of a family-oriented culture. They value innovation, collaboration, and continuous growth. At this organization, the customer is at the center of everything they do.


Your New Role
As a Customer Support Advisor, you will be the first line of support for all customer questions and requests. With speed, quality, and a customer-centric approach, you ensure excellent service that strengthens customer satisfaction, loyalty, and long-term relationships. You manage a defined customer portfolio, act as their main point of contact, and contribute to growth initiatives. Your location will be the Kortrijk region.


What You'll Do:
  • Customer Requests & Follow-up: Handle incoming inquiries across multiple channels (phone, email, chat), including complaints or requests, ensuring timely and accurate responses.
  • Account Ownership: Take care of a defined portfolio of customers, acting as their main point of contact for all questions and requests, and ensuring consistent support and follow-up.
  • Customer Administration: Register and maintain customer data, documentation (e.g., import/export paperwork), and requests in the relevant systems, following defined procedures.
  • Input for Account Planning: Share customer insights and opportunities with sales colleagues, contributing to tailored account plans and growth initiatives.
  • eCommerce Support: Guide and advise customers in using the company's eCommerce platform effectively and independently.


Your Profile
  • Language Skills: Fluency in Greek or Hebrew AND English is required. Knowledge of French and/or Dutch is a strong plus.
  • Experience: First experience in customer service, sales support, or a similar role is a plus.
  • Skills: You possess strong communication skills and a customer-focused mindset.
  • Attitude: You are organized, detail-oriented, and able to manage multiple priorities. You are eager to learn and develop product and process knowledge.
  • Teamwork: You are a team player with a proactive and flexible attitude.


The Employment Conditions
  • An attractive salary package with extra-legal benefits (meal vouchers, insurance, etc.).
  • Flexible working hours and a healthy work-life balance, including the possibility of partial home working.
  • 20 vacation days plus additional leave (ADV days).
  • Access to a company park with green spaces, sports facilities, and healthy meals.
  • Continuous learning opportunities: Internal and external training, LinkedIn Learning, and coaching.
  • A warm, open, and people-centered company culture built on respect, honesty, and initiatives.


Apply for this job directly
Do you want to inspire, support, and help customers grow within an international and family-oriented environment in Waregem? Apply online now by sending your CV to lamarana.sow@hays.com

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Résumé

Type d'emploi
CDI
Secteur
Manufacturing & Production
Lieu
Waregem
Spécialité
Logistics
Salaire
Competitive salary with extras
Réf. :
1109803

Contacter un consultant

Contactez Lamarana Sow, le consultant en charge de cette offre d'emploi, situé à Ghent
Hays Ghent, Kortrijksesteenweg 1084

Téléphone: 032027978

Numéro d'agrément 


VG 292/BUOSA W.INT.35 W.SO.35 


Brussels n° 00322-406-20121217 

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