Your new company
You will be working for a dynamic, innovative, and international company in Kortrijk that focuses on the worldwide sale of technical parts. Here, you'll have the opportunity to play a crucial role in ensuring customer satisfaction and contributing to the team's sales objectives.

Your new role
As a Customer Support & Sales Representative, you'll be the first point of contact for customers, handling a wide variety of questions and requests across multiple channels. You'll ensure a fast, accurate, and customer-focused service, playing a key role in retaining and satisfying customers.

Your responsibilities:

• Handle Customer Requests: you'll receive, assess, and respond to client inquiries, complaints, and service requests across multiple channels.
• Customer Administration: you'll register and manage customer data, offers, orders, and complaints in the systems, ensuring accurate data processing.
• Build Customer Relationships: you'll welcome customers to the office and represent the company at fairs and events.
• Active Selling: you'll identify potential customers and hand over leads to colleagues when specialized expertise is required.
• Training and Coaching: you'll share knowledge and best practices with your team and support new or less experienced colleagues.
• Expertise Development: you'll continuously develop your knowledge of products, processes, and sales systems through training and coaching.

Your profile

• You have strong communication skills and a customer-centric mindset.
• You can handle requests quickly, accurately, and professionally, with a great eye for detail.
• You have a proactive attitude and are willing to learn and grow.
• You enjoy collaborating, sharing knowledge, and having strong organizational skills.
• Previous experience in customer service or sales is a plus.
• You are fluent in Bulgarian. Knowledge of another Balkan language is a bonus.

What We Offer

• A dynamic role in an international and innovative environment.
• Opportunities for professional growth through coaching and training.
• A supportive, team-oriented work environment.
• A competitive salary and benefits package.

What do you need to do now?
Are you interested in this role? Please click on 'apply now' to forward an up-to-date copy of your CV, or contact the following email address: lamarana.sow@hays.com .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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