Customer Support Advisor — German/English
Kortrijk | Customer service | Communicative | Sales | 1109520
Your new company
You will be working for a dynamic, innovative, and international company in Kortrijk that focuses on the worldwide sale of technical parts. Here, you'll have the opportunity to play a crucial role in ensuring customer satisfaction and contributing to the team's sales objectives.
Your new role
As a Customer Support & Sales Representative, you'll be the first point of contact for customers, handling a wide variety of questions and requests across multiple channels. You'll ensure a fast, accurate, and customer-focused service, playing a key role in retaining and satisfying customers.
Your responsibilities:
Your profile
What We Offer
What do you need to do now?
Are you interested in this role? Please click on 'apply now' to forward an up-to-date copy of your CV, or contact the following email address: lamarana.sow@hays.com .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#LI-DNI
You will be working for a dynamic, innovative, and international company in Kortrijk that focuses on the worldwide sale of technical parts. Here, you'll have the opportunity to play a crucial role in ensuring customer satisfaction and contributing to the team's sales objectives.
Your new role
As a Customer Support & Sales Representative, you'll be the first point of contact for customers, handling a wide variety of questions and requests across multiple channels. You'll ensure a fast, accurate, and customer-focused service, playing a key role in retaining and satisfying customers.
Your responsibilities:
- Handle Customer Requests: you'll receive, assess, and respond to client inquiries, complaints, and service requests across multiple channels.
- Customer Administration: you'll register and manage customer data, offers, orders, and complaints in the systems, ensuring accurate data processing.
- Build Customer Relationships: you'll welcome customers to the office and represent the company at fairs and events.
- Active Selling: you'll identify potential customers and hand over leads to colleagues when specialized expertise is required.
- Training and Coaching: you'll share knowledge and best practices with your team and support new or less experienced colleagues.
- Expertise Development: you'll continuously develop your knowledge of products, processes, and sales systems through training and coaching.
Your profile
- You have strong communication skills and a customer-centric mindset.
- You can handle requests quickly, accurately, and professionally, with a great eye for detail.
- You have a proactive attitude and are willing to learn and grow.
- You enjoy collaborating, sharing knowledge, and having strong organizational skills.
- Previous experience in customer service or sales is a plus.
- You are fluent in German and English. Knowledge of Dutch is ideal, but not a requirement.
What We Offer
- A dynamic role in an international and innovative environment.
- Opportunities for professional growth through coaching and training.
- A supportive, team-oriented work environment.
- A competitive salary and benefits package.
What do you need to do now?
Are you interested in this role? Please click on 'apply now' to forward an up-to-date copy of your CV, or contact the following email address: lamarana.sow@hays.com .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#LI-DNI
Cliquez-ici pour accéder à la Politique de confidentialité de Hays, qui vous apportera des informations détaillées sur la manière dont nous utilisons et protégeons vos données personnelles et vos droits relatifs à ces données.
Résumé
- Type d'emploi
- CDI
- Secteur
- Manufacturing & Production
- Lieu
- Kortrijk
- Spécialité
- Customer Service and Call Centre
- Salaire
- Competitive salary with extras
- Réf. :
- 1109520
Contacter un consultant
Contactez Lamarana Sow, le consultant en charge de cette offre d'emploi, situé à Ghent
Hays Ghent, Kortrijksesteenweg 1084
Téléphone: 032027978
Numéro d'agrément
VG 292/BUOSA W.INT.35 W.SO.35
Brussels n° 00322-406-20121217
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