• Customer Guidance: Introduce and guide new and existing customers through new features and functionalities.
• After-sales Support: Handle all inquiries related to returns, replacements, refunds, deliveries, and backorders.
• Multichannel Communication: Provide professional and solution-oriented service via email, phone, and chat.
• Feedback & Analysis: Daily collect and analyze customer feedback to identify trends and create reports with actionable insights and improvements.
• Collaboration: Work with the sales team to ensure accurate and efficient order processing.
• Operational Tasks: Support various administrative and operational tasks within the after-sales process.

Your Profile

• Education & Experience: You have a bachelor's degree or equivalent professional experience.
• Languages: Fluency in Bulgarian is a must. Knowledge of another Balkan language (Serbian, Croatian, and Bosnian) is a strong plus.
• Experience: You have experience in customer service, operations, or account management, preferably with knowledge of the Bulgarian market.
• Skills: You are a strong communicator with excellent interpersonal skills and a customer-focused attitude.
• Personality: You are a proactive team player with a hands-on mentality, but you are also able to work independently.
• Analytical: You are structured, accurate, detail-oriented, and possess good analytical and problem-solving skills.
• Technical: You're comfortable with CRM systems and other support software and can clearly communicate about technical issues.

• Vacation: You get 32 days of vacation.
• Salary: A competitive salary based on a 40-hour workweek.
• Contract: A 6-month employment contract with the possibility of extension.
• Perks: A company pension scheme and a bike leasing program.
• Development: Opportunities for professional development, including access to LinkedIn Learning and internal and external training courses.
• Culture: An informal "first-name culture" in a global company with a family-like atmosphere.