Customer Support Advisor Spanish & French

Ghent | Customer Service | Communication | Languages | Problem Solving | Automotive
Your New Company
At Volvo Action Service (VAS), we support Volvo Group customers across Europe whenever their vehicle breaks down. Our mission is to get them back on the road quickly and smoothly. You’ll join a dynamic, multicultural team spread across Ghent (Belgium), Rugby (UK), Bucharest (Romania), and Johannesburg (South Africa). With 21 languages spoken across the department, we pride ourselves on delivering exceptional service in a truly international environment.

Your New Role
As a Customer Support Advisor, you’ll be the first point of contact for customers experiencing breakdowns across Europe. You’ll take full ownership of each case, coordinate with dealers, and keep customers informed throughout the process. You’ll use your language skills and problem-solving mindset to ensure every customer feels supported and confident in our service.

What You’ll Do
  • Customer Support: Assist customers in Spanish, French, and English during international breakdowns.
  • Communication: Maintain regular contact with repair dealers and provide updates to customers.
  • Problem Solving: Think creatively and proactively to resolve issues efficiently.
  • Team Collaboration: Work closely with your team to deliver seamless support.

Your Profile
  • You strive to deliver the best possible service and solutions.
  • You adapt your communication style to suit each customer.
  • You go the extra mile to solve problems.
  • You support and uplift your colleagues.
  • You’re open to continuous development.
  • You’re willing to work in shifts to ensure 24/7 service.
  • Fluent in Spanish, French, and English (spoken and written).

What You’ll Get in Return
  • Competitive salary with meal vouchers, transport allowance, and shift premiums.
  • Access to well-being services and an on-site restaurant.
  • Opportunities for career growth within Volvo Group.
  • A healthy work-life balance.
  • A truly international work environment.
  • Relocation support if moving from abroad.

What You Should Do Now
Are you ready to make a difference in the lives of Volvo customers across Europe? Apply now and become part of a passionate, multilingual team at Volvo Group!

#LI-DNI
Pour plus d'information ou pour consulter d'autres offres d'emploi, merci de vous rendre sur le site de recrutement dédié.https://webmicrosites.hays.be/web/volvo
Cliquez-ici pour accéder à la Politique de confidentialité de Hays, qui vous apportera des informations détaillées sur la manière dont nous utilisons et protégeons vos données personnelles et vos droits relatifs à ces données.

Résumé

Type d'emploi
CDD (option CDI)
Secteur
Automotive
Lieu
Gent
Spécialité
Customer Service and Call Centre
Salaire
Competitive Salary + extralegal Benefits
Réf. :
1109651

Contacter un consultant

Contactez Maxime Rahier, le consultant en charge de cette offre d'emploi, situé à Ghent
Hays Ghent, Kortrijksesteenweg 1084

Téléphone: +32488154043

Numéro d'agrément 


VG 292/BUOSA W.INT.35 W.SO.35 


Brussels n° 00322-406-20121217 

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