Your new company

Your new role

• Managing and motivating a team of four IT support professionals
• Overseeing incident and service request handling via the ticketing system
• Ensuring compliance with SLA and KPI targets for service quality
• Coordinating with group-level IT teams for infrastructure, security, and advanced support
• Acting as the main contact for technical projects such as migrations, updates, and deployments
• Maintaining availability and performance of local IT infrastructure
• Managing major incidents and business continuity plans
• Ensuring security and compliance of local systems
• Occasional travel to other sites

Your profile

• Excellent communication skills in French and English, with a good level of Dutch
• Minimum 3–5 years of experience managing IT support teams and infrastructure
• Strong knowledge of Windows environments, M365, virtualization (VMWare), and ticketing tools
• Good understanding of networking, cybersecurity, and workstation management
• Proven experience in technical project management
• Leadership skills, team spirit, and ability to manage urgent situations effectively
• Customer-oriented, rigorous, and autonomous
• Bachelor’s or Master’s degree in Computer Science or equivalent through experience

What you'll get in return

What you need to do now

Are you interested in this role? Please contact Alexia Brosens from Hays Brussels or click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.