For a company located in Mechelen, Hays is looking for an IT support engineer 2nd line.
What you will do
- You provide remote technical assistance (telephone, email, online service center, remote tools) in complex systems (error messages, breakdown, …) to professional customers
- In particular, you perform relevant diagnosis and remote recovery of failures
- You use business applications for troubleshooting management and follow up on cases until resolution
- You contribute to regular reporting on activities
- You regularly exchange with your colleagues locally or even with colleagues in other subsidiaries
What we are looking for
- 2+ years of experience
- Experience in using remote support tools
- Good knowledge of electricity and IT
- Good analytical skills.
- Excellent communication and problem-solving skills
- Multi-tasking abilities and patience when handling tough cases
- Fluent in Dutch and English
- Good knowledge of French is a big plus
What you will get in return
Besides a competitive gross salary, they offer an extensive standard package of extra-legal benefits and;
- The opportunity to expand your knowledge and experience and to determine a career path based on your ambitions.
- A transparent, constructive and flexible company culture
- Autonomy, a broad range of tasks and room for initiative and ownership
- Training and guidance and experienced colleagues and by experts
- A young & dynamic group of people with high team- & winning spirit
- A competitive salary + meal vouchers
- Commuting allowance (private car, public transport
- 20 legal leave days + 12 extra leave days
- A pleasant work atmosphere with an open culture
Are you interested and would you like to receive more information? Apply now!
#LI-DNI
#1098644