IT support engineer 2nd line

IT support engineer 2nd line / Mechelen / NL + FR + EN

For a company located in Mechelen, Hays is looking for an IT support engineer 2nd line.

What you will do

  • You provide remote technical assistance (telephone, email, online service center, remote tools) in complex systems (error messages, breakdown, …) to professional customers
  • In particular, you perform relevant diagnosis and remote recovery of failures
  • You use business applications for troubleshooting management and follow up on cases until resolution
  • You contribute to regular reporting on activities
  • You regularly exchange with your colleagues locally or even with colleagues in other subsidiaries

What we are looking for

  • 2+ years of experience
  • Experience in using remote support tools
  • Good knowledge of electricity and IT
  • Good analytical skills.
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities and patience when handling tough cases
  • Fluent in Dutch and English
  • Good knowledge of French is a big plus

What you will get in return

Besides a competitive gross salary, they offer an extensive standard package of extra-legal benefits and;

  • The opportunity to expand your knowledge and experience and to determine a career path based on your ambitions.
  • A transparent, constructive and flexible company culture
  • Autonomy, a broad range of tasks and room for initiative and ownership
  • Training and guidance and experienced colleagues and by experts
  • A young & dynamic group of people with high team- & winning spirit
  • A competitive salary + meal vouchers
  • Commuting allowance (private car, public transport
  • 20 legal leave days + 12 extra leave days
  • A pleasant work atmosphere with an open culture

Are you interested and would you like to receive more information? Apply now!

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Type d'emploi
CDD (option CDI)
competitive salary
Réf. :

Contacter un consultant

Contactez Sabrine El Mokhtari, le consultant en charge de cette offre d'emploi, situé à Antwerp
Hays Antwerp, Noordersingel 23 C4

Téléphone: 0470194001

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