For a company located in Mechelen, Hays is looking for an IT support engineer 2^nd line.

What you will do

• You provide remote technical assistance (telephone, email, online service center, remote tools) in complex systems (error messages, breakdown, …) to professional customers
• In particular, you perform relevant diagnosis and remote recovery of failures
• You use business applications for troubleshooting management and follow up on cases until resolution
• You contribute to regular reporting on activities
• You regularly exchange with your colleagues locally or even with colleagues in other subsidiaries

What we are looking for

• 2+ years of experience
• Experience in using remote support tools
• Good knowledge of electricity and IT
• Good analytical skills.
• Excellent communication and problem-solving skills
• Multi-tasking abilities and patience when handling tough cases
• Fluent in Dutch and English
• Good knowledge of French is a big plus

What you will get in return

Besides a competitive gross salary, they offer an extensive standard package of extra-legal benefits and;

• The opportunity to expand your knowledge and experience and to determine a career path based on your ambitions.
• A transparent, constructive and flexible company culture
• Autonomy, a broad range of tasks and room for initiative and ownership
• Training and guidance and experienced colleagues and by experts
• A young & dynamic group of people with high team- & winning spirit
• A competitive salary + meal vouchers
• Commuting allowance (private car, public transport
• 20 legal leave days + 12 extra leave days
• A pleasant work atmosphere with an open culture

Are you interested and would you like to receive more information? Apply now!