Your new company

Your new role

• Handling incoming tickets via the ticketing system and resolving issues related to hardware, printers, scanners, and telephony.
• Assisting users with Microsoft Windows, Open Office, Thunderbird, and network-related problems (TCP/IP).
• Managing onboarding and offboarding processes: preparing laptops, setting up user access.
• Performing basic troubleshooting for servers and network issues, escalating when necessary.
• Participating in IT projects and contributing to process improvements.

Your profile

• Language skills: fluent in French or Dutch, with a good understanding of the other language. English is not mandatory.
• A Bachelor’s degree in IT OR equivalent experience.
• At least one year of relevant experience in IT support.
• Good knowledge of Microsoft Windows environments and basic networking concepts (TCP/IP). Linux knowledge is an asset.
• Strong communication skills, customer-oriented mindset, and ability to prioritize under pressure.
• A proactive attitude, willingness to learn, and curiosity about new technologies.

What you'll get in return

• A permanent contract in a stable and growing organization.
• A competitive salary between €2,800 and €3,800 gross per month, plus:
  • Meal vouchers
  • Hospitalization and group insurance
  • Quarterly bonus based on results
  • On-call bonus
  • €150 net monthly allowance
• Flexible working hours, possibility of telework, and 32 holidays per year.
• Opportunities for internal growth: several team members have advanced to system engineer and architect roles.

What you need to do now

Are you interested in this role? Please contact Alexia Brosens from Hays Brussels or click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.