Hays is in search of a Freelance Service Desk Support Engineer for a client in the area of Brussels.

• Long Term
• Hybrid (3 days office, 2 days home)
• English
• Experience with Service Desk, Jira Atlassian product and Networking (VPN)

Your tasks:
As a Service Desk Support Engineer you are the first contact person for customers.

• are responsible to offer first and second line support to customers about technical issues and queries involving computer systems, applications and services.
• are able to prioritize incoming tickets (Service Desk), log them and categorise them.
• keep the customers informed and do a correct follow-up of their tickets.
• track issues to resolution, ensuring timely and appropriate ticket closures.
• can diagnostic system errors and other issues.
• follow the company procedures
• document everything well and share your knowledge with team colleagues

Your profile:
As a Service Desk Support Engineer you have experience with support/helpdesk/ Service Desk tools
You have experience in EDI/XML, Networking, VPN
You have knowledge of Microsoft related products, Network solutions/technologies, EDI, Oracle Database, Jira, Java Enterprise application.
You are a real problem solver and love trouble shooting.
You are a team player, but when needed you can work independent.
You are able to execute queries in Oracle Database and SQL
You have experience with Unix/Linux
You have experience in creating/maintaining technical documentation and manuals

You are fluent in the English language and you work well under pressure.

Are you the candidate we are looking for? Don’t hesitate and apply now! #1094179