About the organization

Your role

• Develop a solid understanding of customer support processes, especially in handling service disruptions and recovery efforts.
• Begin cultivating strong connections with a select group of clients, while also stepping in to support fellow Customer Service team members when needed.
• Engage with continuous improvement initiatives by identifying and addressing operational challenges.
• Collaborate actively across departments to ensure timely and accurate fulfillment of customer orders.
• Enter, update, and manage orders, ensuring customers receive prompt confirmation.
• Oversee the daily drop-ship operations for parts distribution centers within the Cummins Global Logistics Network.
• Ensure all required documentation is complete and transferred to logistics partners to facilitate seamless deliveries.
• Handle customer communications across all channels, including phone, email, and fax.
• Keep customers informed about the status of their orders, including any delays or back-orders, by retrieving and sharing relevant data.
• Generate invoices based on agreed terms and ensure all shipped items are billed appropriately, especially at month-end.
• Assist in resolving service issues by coordinating with all involved parties to implement cost-effective recovery plans.
• Act as a support resource for other team members when needed, helping manage additional customer accounts.

Your profile

• 2 to 3 years of professional experience in customer service.
• Familiarity with logistics, whether in import, export, or transportation is essential.
• Strong communication capabilities.
• Fluency in English is required, knowledge of Dutch is an asset.
• Bachelor’s degree or equivalent in experience.
• Familiarity with CRM platforms is considered an advantage.
• Strong attention to detail and commitment to quality are important.
• Ability to collaborate effectively within a team environment is key.
• Ability to navigate and utilize computer tools effectively is essential.

• Competitive salary with additional benefits.
• Fulltime employment.
• Challenging international work environment with opportunities for growth.
• A positive and inclusive team environment where collaboration and mutual support are encouraged.

Do you see yourself as a strong match for this opportunity? Submit your application online today!