Your New Company
Our client, the Volvo Group, is at the core of modern society. They're looking for people who can use their expertise to shape sustainable transport solutions for the future. You'll join Volvo Action Service (VAS), an international service that supports Volvo Group customers across Europe whenever their vehicle breaks down. Excellent customer service is at the heart of their operation, with a proactive approach to get vehicles back on the road as quickly and smoothly as possible. The team is diverse, speaking 21 different languages, and everyone shares a passion for giving customers the best experience possible. With nearly 100,000 people worldwide, they value care, inclusivity, and empowerment.
Your New Role
As a Customer Support Advisor in a dynamic and international environment, you'll use your language skills to support customers with breakdowns across Europe. No matter where they are, you'll take full ownership of the problem, giving the customer peace of mind. You'll be the central point of contact, communicating regularly with the dealer doing the repair and keeping the customer updated on progress. Your proactive and creative approach to problem-solving will ensure a smooth resolution.
What You'll Do:
Customer Service: Take full ownership of breakdowns from start to finish.
Communication: Regularly communicate with the repair dealer and update the customer on the progress.
Problem-Solving: Use a proactive and creative mindset to solve problems, thinking outside the box when things aren't going smoothly.
Teamwork: Collaborate with colleagues worldwide to provide 24/7 service.
Your Profile
Customer-Focused: You always strive for the best possible service and solution for your customers.
Communicative: You are a confident communicator who adapts your style to ensure each customer feels heard and supported.
Proactive: You go the extra mile, solving problems with a proactive and creative attitude.
Team Player: You enjoy working in a team and supporting each other.
Development-Oriented: You are eager to keep learning and developing your skills.
Flexible: You are open to working in shifts, just like your colleagues, to provide round-the-clock service.
Language Skills: You are fluent (both written and verbal) in English, German, and Dutch or French.
What You'll Get in Return
A competitive salary with meal vouchers, transport costs, a shift allowance, etc.
Access to well-being services and an on-site restaurant.
The opportunity to grow within the company.
A good work-life balance.
An international work environment where you'll be part of a diverse, global team.
What You Need to Do Now
Are you a customer-focused professional with a passion for problem-solving and the right language skills? Do you want to make a difference on a global scale? Apply now and become part of the team that keeps the world of transport moving.
Are you interested in this role? Please send a message to: lamarana.sow@hays.com
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#LI-DNI