Your new company

You will join a fast‑growing telecom infrastructure organisation that is building the fiber network of the future across Flanders. Since its launch in 2023, the company has been responsible for the end‑to‑end rollout of FTTH, working closely with operational partners, local authorities and internal teams. The culture is collaborative, ambitious and driven by values such as ownership, transparency and teamwork.

Your new role

As a Service Delivery Manager, you act as the key link between the organisation and its operational partners. You ensure that partners deliver according to agreed timelines, quality standards, KPIs and budgets. You manage performance, analyse operational data, coordinate reporting and support continuous improvement initiatives. You also represent the company in partner meetings, municipal discussions and stakeholder interactions across Flanders. The role requires strong on‑site presence and frequent field visits.

Your profile

• Minimum 5 years of experience in service delivery, partner management or a similar operational leadership role.
• Strong analytical, communication and negotiation skills.
• Comfortable working with external stakeholders such as contractors, municipalities, utilities and field partners.
• Assertive, structured and hands‑on, with the ability to lead conversations and manage escalations.
• Able to balance operational follow‑up with strategic thinking.
• Thrives in a fast‑moving, high‑pressure environment.
• Fluent in Dutch and English; French is considered a plus.
• Affinity with technology and infrastructure; experience with FTTH or telecom rollout is a strong advantage.
• Skilled in reporting, forecasting, SLA management and budget follow‑up.
• Proficient with Excel and comfortable working with internal tools and operational dashboards.

What you'll get in return

You will step into a long‑term assignment (until end of 2026, with strong extension potential) within a high‑impact transformation environment. You will work on one of the most significant fiber rollout programmes in Belgium, collaborating with motivated teams and key industry partners. You can expect a dynamic environment, autonomy in your role, and the opportunity to shape processes, partnerships and service delivery performance across the region.

What you need to do now

Are you interested in this role? Please click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.